The process of managing a staff of field-based workers is daunting even for the most organized organization, but rather than attempting to do it all on their own, more and more companies are choosing to integrate Field Service management software to help them ease the burden of managing the day to day operations. The problem, however, is that no two software suites are precisely alike and choosing between those available is often confusing. Fortunately, the following is a look at the most sought-after features and how they are revolutionizing the field-based service industry.
Mobile Application Availability
A field management application must be kept up to date for it to run efficiently. The need for up to the minute information presents a challenge for field workers, as having access to a computer or laptop is often a struggle in remote areas, not to mention the cost of maintaining a fleet of mobile workstations. A suite that offers a mobile app will allow a contractor to quickly update their appointment information, which provides those at the home office with real-time data that is invaluable for future scheduling and tracking employee effectiveness.
Scheduling and Dispatch
It is important to schedule and dispatch staff members in a way that allows them to remain as efficient as possible. Rather than wasting time plotting routes and arranging schedules, let a software program take the lead. Most utilize an advanced mapping system to determine the best way to schedule a staff person and provide directions that help minimize delays and unnecessary fuel costs.
Built-In Quoting System
The next major issue that field-based companies contend with is organizing and storing quotes for future reference. With a field management software solution, the days of dealing with mountains of paperwork are over. A contractor plugs in information about a quote in real time and then generates the final document before leaving their assigned location, which allows for quick retrieval of estimates for future reference.
If a company is tired of dealing with the headache of managing field-based staff members, it may be time to put technology to work. FieldPoint is a full-service management portal that puts the information a company needs to operate at its fingertips. Check out their site to learn more or call today to arrange for a free, no-obligation software demonstration.